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Frequently Asked Questions
HOW DO I ACTIVATE MY ACCOUNT?

Once you have submitted the registration form, the instructions to activate your account will be sent to your email. If you do not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at hello@videofriday.com


HOW can i change my account password?

Once you have submitted the registration form, your temporary password will be sent to you on your registered email address. Use the password to login to your account and change it by going to ‘My Profile’.


can i change anythiing after submtting the questionnaire?

Yes! We will send the questionnaire with all information that you have provided along with the confirmation email. If there is anything you would like to change, please do so and send it back to us at hello@videofriday.com with your order ID and we shall have the changes incorporated.


HOW LONG WILL IT TAKE FOR MY video TO ARRIVE AFTER I MAKE PAYMENT?

Once you have submitted your requirements and completed the payment, your video is processed and delivered you in 24 hours. If you experience any delay in receiving your video, contact us immediately and we will help to confirm the status of your order.


HOW will i receive my video?

You will receive an email confirmation on  your registered email address  once the video is uploaded on our website. You can login to your account and download the video.


how can i customomise the video?

You can change the editable text, upload logo and pictures while filling the questionnaire. You may also change the font and music, depending upon the video type. You cannot customize apart from the information and pictures that appear while filling the questionnaire.


how can change something after the video is delivered?

We regret to inform you that no revisions will be available, unless it is a mistake from our end. In such case we shall promptly correct it.



WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards and Paypal payments.